and select the "General" tab to find troubleshooting options. Case Diagnostic Tool (CDT):
Trend Micro Diagnostic Toolkit is a support utility designed to troubleshoot issues with Trend Micro security products by collecting system logs, managing program components, and facilitating clean uninstalls. www.trendmicro.com Download and Access Trend Micro Diagnostic Toolkit Download
If you are working with Trend Micro Support for enterprise products (like Apex One or OfficeScan), you may be asked to download a specific version of the Case Diagnostic Tool from their Download Center TrendMicro Key Features and select the "General" tab to find troubleshooting options
The toolkit is divided into specific tabs to address different types of software issues: Cannot Open Trend Micro Security on Windows: How-To-Fix managing program components
You generally do not need a separate download, as it is included with the installation of Trend Micro security software. www.trendmicro.com Windows Users: Windows key + R supporttool.exe to launch it directly. Alternatively, find it in the Start Menu under the Trend Micro folder. Mac Users: Open the tool via Spotlight Search