“No,” Fatima said, “but you have something better: a quality system built from first principles. Buy the real PDF today. Frame Arjun’s summary. And maybe,” she added, looking at the dusty coffee mug, “buy him a proper desk.”
Arjun’s stomach turned to ice. “I… used a reference copy.” iso 9001 free pdf
On Friday morning, he stood in front of his boss, holding a pristine summary report. “No,” Fatima said, “but you have something better:
And on Monday, he got a new coffee mug. It said: Plan. Do. Check. Act. And buy the license. ” Fatima said
“Arjun,” he’d said, tapping a thick binder. “We need our ISO 9001 certification. Buy the standard, read it, summarize it. Due Friday.”