Power off your phone completely. If it's frozen, press and hold Power + Volume Down for 10 seconds to force a shutdown.
Open Settings → Tap General management .
Use the Volume Down button to navigate to Wipe data/factory reset .
If prompted, enter your PIN, password, or pattern.
Navigate to Factory data reset and press Power to confirm.
Tap Delete All or Reset . Your phone will restart and begin the reset process. Method 2: Hard Reset Using Hardware Keys (For Frozen Phones) If your Galaxy M62 is frozen, won’t boot, or you forgot your screen lock, use this method.