gBurner v5.7
Released on January 26, 2026
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Copc — Dll
// Log an interaction start (call, chat, etc.) COPCDLL_API int __stdcall CopcLogStart(const char* interactionId);
// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup);
#ifdef __cplusplus
Below is a of a Windows DLL written in C that could serve as a starting point for COPC-related functionality (like logging an interaction, tracking service level, or computing adherence).
// Log interaction end (calculate handle time, service level impact) COPCDLL_API int __stdcall CopcLogEnd(const char* interactionId, int abandoned); COPC DLL
auto init = (COPCDLL_API int(__stdcall*)(const char*, const char*))GetProcAddress(dll, "CopcInit"); auto start = (COPCDLL_API int(__stdcall*)(const char*))GetProcAddress(dll, "CopcLogStart"); auto end = (COPCDLL_API int(__stdcall*)(const char*, int))GetProcAddress(dll, "CopcLogEnd"); auto sl = (COPCDLL_API double(__stdcall*)(const char*))GetProcAddress(dll, "CopcGetServiceLevel");
#ifdef __cplusplus extern "C" #endif
if(init && start && end && sl) init("Agent007", "PremiumSupport"); start("INT-001"); Sleep(2000); end("INT-001", 0); printf("Service Level: %.1f%%\n", sl("PremiumSupport"));
